SynoDesk
Support that resolves the simple cases and briefs your team on the rest.
The problem
Customers wait in a queue for answers that are already written down.
Agents repeat the same fixes all day. When a hard case finally reaches a person, the customer has to explain everything again.
How it works
Three steps, start to finish.
Ask
Customers write or call on web, WhatsApp, email or voice.
Check
The agent reads approved help content and the customer’s devices and tickets.
Resolve or hand over
It fixes it with the customer’s approval, or hands a person a brief.
Inside SynoDesk
What your team will use.
- 01
Customer chat
The agent checks the device, explains what it found, and asks before acting.
- 02
Voice
The same agent on a call: it checks the records, acts with consent, and confirms.
- 03
Team inbox
People only see the cases that need them, with a brief already written.
- 04
Overview
See what the agent resolved, what it handed over, and why.
Illustrative screens with sample data. The full product is on the demo.
What it does
The essentials.
- Made for
- Customer support teams, service managers, and product and service companies
- Built-in controls
- Read-only by default, approval before any action, guardrails on every tool, and a full audit trail.
- Answers from approved content, with sources
- Actions only after the customer approves
- Web, widget, WhatsApp, email and voice
- Handover with a written case brief
- Staff inbox with clear ownership
- Audit trail and quality checks